AEON™ Sinks Warranty

AEON™ Sinks are long lasting and offer years of maintenance free enjoyment. All AEON™ Sinks come with a one (1) year warranty for repair or replacement. For warranty or customer service inquiries, please contact [email protected] or call 919-600-7447.

AEON™ Surface Products Warranty

AEON™ surface products are long lasting and offer years of maintenance free enjoyment. All AEON™ surface products come with a ten (10) year warranty for repair or replacement backed by Majestic’s 30-year legacy of service to the trade and retail. For warranty inquiries, please contact [email protected] or call 919-600-7447.

What this limited 10-year warranty covers:

• This limited warranty covers AEON™ surfaces that have been purchased from an Authorized AEON™ Installer or Dealer (“Authorized Installer”) and have been permanently installed in your single-family residence by an Authorized Installer. This limited warranty covers products that have been maintained according to the AEON™ Care and Maintenance Guide set forth below.

• AEON™ surfaces are natural or engineered stone products which will not crack unless an external force or interaction causes the crack such as impacts, uneven cabinets or flooring, structural settling or movements, thermal shock from the use of crock pots, skillets or other hot items placed directly on the AEON™ surfaces, improper installation or other conditions in the home that may cause the AEON™ surfaces to shift. Therefore, cracks are not covered by this warranty.
• Caution: Do not use crock pots, skillets or other hot items directly on your AEON™ Always place them on a trivet or cutting board to protect your AEON™ surfaces from thermal shock.
• This warranty does not cover any additional or supplemental repairs or modifications such as any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the AEON™ surfaces covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer.
• This warranty does not cover products that have not been paid for in full.
• This warranty does not cover products exposed to abnormal use or conditions or abuse in any way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, acid etching, staining or damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.
• AEON™ surfaces are intended to have a natural and non-uniform appearance, thus this limited warranty does not cover any variances in color, shade, particle structure or gloss level.
• This warranty does not cover products that you, the customer, decide you do not like after installation due to color, edging styles or other opinions based on personal preference.
• This warranty does not cover seam appearance or performance.
• This warranty does not cover temporary marks on AEON™ surfaces and products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.
• This warranty does not cover “commercial uses” of the AEON “Commercial uses” include but are not limited to use in commercial buildings such as retail stores, restaurants, offices, hotels, or apartment complexes.
• This warranty does not cover outdoor uses.
• Majestic is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural settling or movement, acts of vandalism, or accidents.
• A one (1) year warranty shall apply to AEON™ Sinks that have been installed with your AEON™ surfaces except however, this warranty for AEON™ Sinks does not cover normal wear and tear that occurs over time including but not limited to minor dents and scratches from pots and pans, cuts and nicks, scuff marks, chipping, pouring boiling water without cold water, use of dry ice or any other uses that do not comply with the Care and Maintenance for AEON™.

REGISTRATION, ACTIVATION, TRANSFERRING AND OBTAINING SERVICE

To activate your registered warranty, please call or write to Majestic Kitchen and Bath Creations at the phone number or address below. You must activate your warranty within sixty (60) days of installation to be eligible under this warranty. To transfer this warranty, you must complete, sign and send the Transfer of Ownership form to [email protected] or call 919-600-7447 within sixty (60) days of the transfer of your home. To obtain the best service under this warranty, contact the source from whom the AEON™ surface was originally purchased. In order to obtain service under this warranty, you must permit Majestic Kitchen and Bath Creations authorized agents to inspect your AEON™ surface at your residence. You must reasonably cooperate with the Authorized Installer and Majestic Kitchen and Bath Creations’ agents in the efforts to service this warranty.